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Receptionist
3 months
- Build rapport with sales team and managers
- Customer Service
- Small talk with customers
- The importance of a clean and organized sales floor
BDC Sales
3-6 months
- Prospecting Skills
- Learn to overcome objections
- Product knowledge introduction
- Basic sales skills
Sales Assistant
6 months minimum (Test out/ Performance Based)
- Mentorship opportunity
- See/Follow the process
- Prospecting Skills in store
- Introductory Negotiations
- Co-Video Training
- Sales Training
Sales Consultant
6 months minimum (Test out/ Performance Based)
- Handling own deals
- Setting and hitting monthly KPI’s
- Negotiations
- Introductory Negotiations
- Focusing on CSI
RNC Candidate
- Re-evaluate the next goal (finance, sales manager, floor manager, etc) if applicable
- Continue to work on professional development with the variable tea
Finance Manager or Sales Manager
- Depending on route they chose to take in RNC
Sales Director
General Sales Manager
General Manager
Parts Stocker
3 Months
- Starting product knowledge with parts
- See the accounting side of fixed
Parts Counter
3 Months
- Customer service
- Explaining technical terms to the average customer
- Working with advisors, Techs and Parts teams
Porter
3 Months
- Build rapport with the technicians, advisors and service managers
- Product Knowledge
- The importance of safety
Lube Technician
6 Months
- Technical basics
- Oil changes, tire rotations, fluids, etc.
- standard maintenance
- Understanding flat rate time management
Tech Apprentice
Main Line Tech
Master Tech
BDC Service
3 Months
- Get to know the CRM
- Product knowledge/industry jargian
- Understand where your appointments come from
Parts Counter
3 Months
- Customer Service
- Explaining technical terms to the average customer
- Build rapport with Advisors, Techs, and Parts teams
Service Cashier OR Loaner Coordinator
3 Months
- Understand the loaner system
- See and understand the full process from start to finish
Advisor Assistant
6 Months Minimum (test out/performance based)
- Mentorship opportunity
- See/Follow the process
- Organization and Detail Orientedness
Service Advisor Apprentice
3 months (this step if necessary, needs more supervision before becoming an advisor)
- Smaller repair orders
- More independence than an assistant, but still maintain support with advisor
Service Advisor
3 months (this step if necessary, needs more supervision before becoming an advisor)
- Re-evaluate the next “goal” (Lane Manager, Service Manager, etc.) if applicable
- Handling their own repair orders
